Shipping policy

1.         Performance of the Contract

1.1         Order fulfillment begins without undue delay after the conclusion of the contract.

1.2         The SELLER fulfills orders globally, however, in the case of orders from Poland, terms of fulfillment are agreed individually.

1.3         The SELLER fulfills orders within a period starting from 2 [two] calendar days, counting from the date the payment of the price is credited to the SELLER’S account.

1.4         In the event of unavailability of a specific product, the BUYER, after selecting the "notify about availability" option, will receive a notification at the specified e-mail address when the selected product reappears in the store.

1.5         In the case of promotional sales and clearance sales for which a limited number of products are designated, the conclusion of orders or their fulfillment will take place according to the order in which confirmed orders for these products are received, until the stocks covered by this form of sale are exhausted. In the case referred to in this point, the SELLER reserves the right to determine a different order for concluding transactions or their fulfillment, and the SELLER also reserves the right to introduce other special conditions relating to the conclusion or fulfillment of transactions. The SELLER informs about deviations from the principle of universality, as referred to in the second sentence of this point, on the GL Hair Group Online Store website.

1.6         Ordered products are delivered to the address indicated in the order form.

1.7         At the time of delivery of the product, the BUYER is obliged to confirm its receipt.

1.8         The SELLER remains the owner of the goods until the full price is paid by the BUYER.

1.9         The BUYER is obliged to assess the condition of the product and its conformity with the order at the time of delivery. In the event that the product is found to be damaged or non-compliant with the order, the provisions regulating the complaint procedure shall apply.

2.         Delivery

2.1    Delivery costs are covered by the BUYER.

2.2    Delivery costs are calculated at checkout based on the weight and destination.

2.3    The BUYER may use the following methods of delivery or collection of the purchased product:

a)        FedEx,

a)        GLS.

2.4    Delivery dates are estimates and are not guaranteed. The Seller is not liable for delays caused by courier companies or customs procedures.

2.5    Ordered products are delivered to the address provided by the BUYER in the order form.

2.6    Incoterms: unless agreed otherwise, sales are conducted on EXW or FCA basis.

2.7    The Buyer is obliged to inspect the package upon delivery. If damage is found, a damage report must be signed in the presence of the courier.

2.8    The risk of accidental loss or damage to products passes to the BUYER at the moment it is released from the SELLER’S warehouse to the first carrier or a person designated by the BUYER , regardless of which party bears the shipping costs.